We have been approached by a serviced apartment provider that wanted to improve their flats profitabilitiy and their customer satisfaction.
Our experienced group was able to improve the company organisation with an automatic management system that allows the client to deal with Bookings and check-ins in a more efficient way.
The customer satisfaction was improved thanks to a bespoke survey and the introduction of small (and inexpensive) improvements that left the guests a better memory of their stay in the serviced apartment .
The revPAR of the properties have been tackled thanks to a constant monitoring of the night rates on all the possible platforms. The collaboration with companies such as Silver Door improved drammatically the occupancy and the quality of the customers.